SUMEX KITCHEN

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Privacy Policy

‌Effective Date: September 15, 2026‌

SUMEX KITCHEN SL (“we”, “us”, or “our”) operates the e-commerce website available at www.sumexkitchensl.com. This Privacy Policy is designed to inform you, as a valued visitor and customer of our platform, about how we collect, use, disclose, and safeguard your personal information when you interact with our website, purchase our premium kitchen gadgets, and engage with our services. We are a small team of passionate home cooking lovers dedicated to delivering high-quality, long-lasting kitchen helpers, and protecting your privacy is a core priority that aligns with our mission of making every meal prep experience stress-free and satisfying.

1. Information We Collect

We only gather information that is relevant to providing you with a seamless, secure shopping experience on our site. The categories of personal data we may collect include:

1.1 Information You Provide Voluntarily

When you create an account, place an order, contact our support team, sign up for our newsletter, or participate in any voluntary interactions on our website, you may share the following details with us:

  • Full name, billing and shipping address, and contact phone number, which we use to process your orders, coordinate shipping, and resolve any delivery issues
  • Email address, to send you order confirmations, shipping updates, respond to your support inquiries, and share optional promotional updates about new kitchen drops, best sellers, and exclusive offers
  • Payment information, including billing details, which are processed exclusively through PCI DSS-compliant third-party payment processors. We do not store full credit card or payment card numbers on our internal servers
  • Any additional information you choose to share when submitting feedback, product reviews, or support tickets, such as your preferences for specific kitchen products or requests related to custom order adjustments.

1.2 Automatically Collected Information

As you browse [www.sumexkitchensl.com], our systems automatically collect certain non-identifiable and usage data to help us improve our platform, troubleshoot technical issues, and personalize your shopping experience:

  • Device information, including your browser type, operating system, unique device identifier, and IP address
  • Browsing activity data, such as pages you visit on our site, products you view or add to your cart, time spent on specific sections, and navigation paths across our collection of kitchen tools
  • Location data derived from your IP address, to show you accurate calculated international shipping rates at checkout and comply with regional trade regulations for the regions we ship to worldwide
  • Cookie and tracking technology data, as further outlined in Section 5 of this policy.

1.3 Information From Third Parties

We may receive limited supplementary information from trusted third-party sources, such as shipping carriers who provide delivery confirmation updates for your orders, or fraud prevention service providers who share data to help us protect both our customers and our business from unauthorized transaction risks. We never purchase or access personal data from unvetted third-party data brokers.

2. How We Use Your Information

Every piece of information we collect is used for legitimate, transparent purposes directly related to operating our e-commerce store and delivering the high-quality service you expect from SUMEX KITCHEN. These purposes include:

  • ‌Order processing and fulfillment‌: We use your contact, address, and payment details to complete your purchase of our food bag clips, measuring spoons, peelers, silicone brushes, and other kitchen gadgets, arrange shipment within our standard 2 business day processing window, and ensure your order arrives at your location accurately.
  • ‌Customer support and after-sales service‌: Your information allows us to respond to your requests efficiently, including processing 30-day returns for unused items, arranging free replacements for orders that arrive damaged or with missing parts within the 7-day reporting window, and assisting you with order modifications or cancellations within the 1-hour window before your order enters the shipping process.
  • ‌Website optimization and user experience improvement‌: Usage data helps us identify which sections of our curated kitchen gadget collection are most popular, fix technical glitches on our site, and adjust our platform layout to make it easier for you to browse new arrivals, best sellers, and find the exact kitchen helper you are looking for.
  • ‌Security and fraud protection‌: We use device and transaction data to verify user identities, detect and prevent unauthorized transactions, hacking attempts, and other fraudulent activities that could harm our customers or compromise the security of our website.
  • ‌Personalized communication‌: With your explicit opt-in consent, we send you email updates about new product launches, exclusive promotions, cooking tips, and reminders about items you left in your empty shopping cart. You can unsubscribe from these marketing communications at any time, free of charge.
  • ‌Legal compliance‌: We process your information as required to comply with applicable local and international trade laws, tax regulations, shipping compliance rules, and other legal obligations that apply to our business located at Poligono Industrial Les Comes, Calle Italia 16, 08700 Igualada, Barcelona, Spain.

3. Disclosure of Your Personal Information

We never sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. We only share your data with strictly vetted third parties when it is necessary to operate our business, complete your order, or fulfill legal requirements:

  • ‌Trusted service providers‌: We share relevant information with our carefully selected business partners who support our operations, including PCI-compliant payment processors that handle your payment transactions, verified global shipping carriers that deliver your orders to destinations worldwide, cloud hosting providers that securely store our website data, and IT support teams that maintain the security of our platform. All these third parties are bound by strict data protection agreements that require them to safeguard your personal information and only process it according to our explicit instructions.
  • ‌Legal and regulatory authorities‌: We may disclose your personal information if required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, protect the safety of our customers or the public, investigate fraud, or respond to an official legal request.
  • ‌Business transfer scenarios‌: In the unlikely event that all or part of SUMEX KITCHEN SL’s assets are merged, acquired, or sold to another business entity, customer personal information will be one of the transferred assets, and the new entity will be required to abide by the terms of this Privacy Policy, with advance notice sent to all registered customers if any material changes to data handling practices occur.

We explicitly confirm that no third-party advertising networks have permission to access your personal information collected on our website for cross-site advertising purposes.

4. Data Retention

We only keep your personal information for as long as it is necessary to fulfill the purposes for which it was originally collected, comply with our legal and contractual obligations, resolve disputes, and enforce our terms of service.

  • For customer order data: We retain order records for a minimum of 5 years to comply with Spanish and European Union tax and commercial record-keeping requirements.
  • For registered user account information: We keep your account data for as long as your account remains active, or as needed to provide you with our services. If you request to delete your account, we will erase all your personal identifiable information within 30 days, except for data we are legally required to retain for tax, accounting, or regulatory compliance purposes.
  • For marketing communication records: We keep records of your marketing opt-in or opt-out preferences indefinitely, to ensure we respect your communication choices at all times.
  • For anonymized usage data: Non-identifiable, aggregated browsing and usage data that cannot be linked back to any individual user may be retained indefinitely to help us analyze long-term website performance trends and improve our product selection.

5. Cookies and Tracking Technologies

Our website [www.sumexkitchensl.com] uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.

  • ‌Essential cookies‌: These cookies are strictly necessary for the website to function properly. They enable core features like adding products to your cart, proceeding to checkout, logging into your account, and saving your shipping preferences during your session. You cannot disable these cookies through our standard cookie consent system, as the website will not operate correctly without them.
  • ‌Functional cookies‌: These cookies allow us to remember your preferences, such as your preferred language or the region you are shopping from, to provide you with a more personalized experience on your future visits to our site.
  • ‌Performance and analytics cookies‌: These cookies help us understand how visitors interact with our website by collecting and reporting anonymous information, so we can identify which products and pages are most popular, and optimize our site speed and performance accordingly.
    You can manage or disable cookies directly through your individual browser settings at any time. Please note that disabling certain cookies may limit your access to some features of our e-commerce platform, such as saved cart persistence across browsing sessions.

6. Your Rights as a Data Subject

In alignment with the General Data Protection Regulation (GDPR) and other applicable global data protection laws, you hold full, enforceable rights over your personal information:

  • ‌Right of access‌: You can request a copy of all the personal data we hold about you at any time, free of charge for your first request in a 12-month period.
  • ‌Right to rectification‌: If you notice that any of your personal information in our system is inaccurate or incomplete, you can contact us to request immediate correction of that data.
  • ‌Right to erasure (“right to be forgotten”)‌: You can request that we delete your personal identifiable information, in circumstances where the data is no longer necessary for the purposes we collected it for, or you withdraw your consent to the processing, and we have no remaining legal obligation to retain that data.
  • ‌Right to restrict processing‌: You have the right to request that we pause the processing of your personal data in scenarios including when you contest the accuracy of the data, when our processing is unlawful, or when we no longer need the data but you require it for legal claims.
  • ‌Right to data portability‌: You can request to receive the personal data you provided to us in a structured, commonly used, machine-readable format, or request that we transfer this data directly to another data controller where technically feasible.
  • ‌Right to object‌: You can object to our processing of your personal data for direct marketing purposes at any time, without providing any specific justification.
    To exercise any of these rights, you can reach out to our designated data protection contact using the contact details listed in Section 8 below. We will respond to all valid data subject requests within 30 calendar days, in compliance with applicable data protection regulations.

7. Children’s Privacy

Our e-commerce website and its entire curated collection of kitchen gadgets are designed and intended for use by adults aged 18 years and older. We do not knowingly collect personal identifiable information from children under the age of 16. If we become aware that we have inadvertently collected personal data from a child under 16 without verifiable parental consent, we will take immediate steps to delete that information completely from our servers. If you believe we may have collected information from a child, please contact our support team right away.

8. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or wish to exercise any of your data subject rights, you can reach our team using the following official contact details:

  • Company Name: SUMEX KITCHEN SL
  • Physical Address: Poligono Industrial Les Comes, Calle Italia 16, 08700 Igualada, Barcelona, Spain
  • Contact Phone: +34 608 966 611
  • Email Address: milky@sumexkitchensl.com

Our team is committed to responding to all privacy-related inquiries as quickly as possible, and we will work with you to resolve any concerns you may have about how we handle your personal information. If you are not satisfied with our response to your privacy-related request, you also have the right to lodge a formal complaint with the relevant data protection authority in your country of residence.

9. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business operations, new regulatory requirements, or improvements to our data handling practices. When we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, and post the revised version on a prominent location on our website [www.sumexkitchensl.com]. For changes that significantly alter how we collect or use your personal information, we will also send a direct notification to all registered account holders via the email address we have on file for them. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your privacy.

By continuing to browse [www.sumexkitchensl.com], create an account, or place an order on our platform after the effective date of this Privacy Policy, you acknowledge that you have read, understood, and agree to the terms outlined in this document.