Terms of Service – SUMEX KITCHEN

‌Effective Date: September 15, 2026‌

Welcome to the official e-commerce platform operated by SUMEX KITCHEN SL, accessible at www.sumexkitchensl.com. These Terms of Service (collectively referred to as “Terms”) represent a legally binding agreement between you as a user, shopper, or visitor to our website, and SUMEX KITCHEN SL, a registered business located at Poligono Industrial Les Comes, Calle Italia 16, 08700 Igualada, Barcelona, Spain, with contact email milky@sumexkitchensl.com and contact phone number +34 608 966 611.

By accessing, browsing, creating an account, or completing any purchase on our website, you acknowledge that you have read, fully understood, and agreed to be bound by every clause outlined in these Terms, alongside our official Privacy Policy, Shipping Policy, and Refund and Returns Policy that are published across our platform. If you do not agree with any part of these Terms, you are not authorized to use our website or place any orders for our curated kitchen gadget collection, and you must cease all access to our platform immediately.

1. Platform Overview and Eligibility to Use

SUMEX KITCHEN SL is a small, home cooking enthusiast-founded brand dedicated to selling rigorously tested, long-lasting premium kitchen helpers, including food bag clips, measuring spoons, peelers, silicone brushes, and other meal prep accessories, to customers across most regions worldwide. Our core mission is to fill every user’s kitchen with reliable small upgrades that turn ordinary weeknight meal prep into a quick, pleasant experience, free from the frustration of low-quality, single-use kitchen tools that break after just a few uses.

To be eligible to use our website and make purchases on [www.sumexkitchensl.com], you must meet the following requirements:

You are at least 18 years of age, or the age of majority in your country of residence, with full legal authority to enter into a binding purchase agreement
You are not located in any region that is subject to international trade sanctions that would prohibit you from importing or purchasing products from our business based in Barcelona, Spain
You will not use our website for any fraudulent, unauthorized, or illegal activities, including but not limited to creating fake user accounts, submitting false payment information, or placing fraudulent orders.

We reserve the full right to refuse access to our website, terminate user accounts, or cancel pending orders at our sole discretion for any user who violates these eligibility requirements, or whose conduct we reasonably believe causes harm to our platform, our business operations, or other customers in our community.

2. User Account Creation and Responsibilities

When you choose to create a registered user account on our website, you agree to provide accurate, complete, and up-to-date personal information for all sections of your account profile, including your full legal name, valid billing and shipping addresses, active contact phone number, and working email address. You are fully responsible for updating this information promptly if any of your details change, to ensure we can deliver your ordered products to your correct location and send you timely order updates, shipping confirmations, and critical policy notifications.

You are also entirely responsible for maintaining the security of your account login credentials, including your account password. You will not share your account access details with any third party, and you will take all reasonable measures to prevent unauthorized access to your SUMEX KITCHEN account. You agree to notify our support team immediately at milky@sumexkitchensl.com if you discover any unauthorized use of your account, or any other security breach related to your profile. We cannot and will not be liable for any loss or damage arising from your failure to protect your account login information appropriately.

We do not offer shared accounts for commercial resale use. Any accounts that we detect as being used for bulk resale of our products without our prior written authorization may be suspended or terminated immediately, without prior notice sent to the account holder.

3. Product Information, Pricing, and Promotions

Every product listed on [www.sumexkitchensl.com] is photographed and described as accurately as possible, with detailed specifications, material information, and product features published on each individual product page. We make all reasonable efforts to ensure the color, shape, and functional details shown in our product images match the physical item you will receive, but we cannot guarantee 100% perfect color matching across all different device screen displays, as individual monitor calibration settings may vary.

All product prices displayed on our website are denominated in Euros, and all listed prices exclude applicable local import duties, value-added taxes, or customs clearance fees that may be charged to international customers by their destination country’s regulatory authorities. These additional fees fall entirely under the responsibility of the customer, as stated clearly in our published Shipping Policy. We reserve the right to adjust product prices at any time, without prior notice, based on changes in raw material costs, logistics expenses, or market operating conditions. The price you see at the moment you complete your checkout payment will be the final price charged for that specific order.

On rare occasions, a clear typographical or administrative error may result in a product being listed at an unrealistically low price that does not align with its actual market value. Under these circumstances, we reserve the right to cancel your order for that mispriced product, even after your payment has been processed, and issue a full refund back to your original payment method within 3 business days. We will always contact you first to explain this situation before processing any order cancellation related to a pricing error.

All limited-time promotions, discount codes, and special offers published on our website are subject to their own specific terms and validity windows. We reserve the right to terminate any promotion at any time, and we do not allow multiple discount codes to be stacked for use on a single order, unless explicitly stated otherwise in the promotion’s official rules.

4. Order Placement, Payment, and Processing

When you complete the checkout process on our website, you are submitting a formal purchase offer to us to buy the selected products in your cart. This purchase offer only becomes a binding, confirmed order after we have processed your payment successfully, sent you an official order confirmation email to your registered email address, and verified that all ordered items are in stock at our warehouse.

All payments for orders on our platform are processed through fully PCI DSS-compliant, industry-standard third-party payment processors that protect your sensitive payment information with bank-level encryption. We never store full credit card, debit card, or complete payment account numbers on our internal servers, to eliminate all unnecessary risks of payment data leaks. You confirm that you are the legal authorized holder of the payment method you use to complete your purchase, and that there are sufficient funds on your payment account to cover the total cost of your order at the moment of checkout.

As outlined in our Shipping Policy, we maintain a strict 2-business-day standard order processing window for all confirmed valid orders, excluding Spanish public holidays and non-working days. You retain the full right to modify your order details, update your shipping address, or cancel your entire order within 1 hour after you complete your checkout, before your order enters our formal quality check and shipping preparation workflow. Once the 1-hour adjustment window has elapsed, we can no longer make changes to your order, as it will have already been packed and dispatched for delivery.

We reserve the right to reject or cancel any order at our sole discretion if we detect suspicious payment activity, fraud risks, incorrect or invalid shipping address information, or if the ordered product is no longer in stock due to unforeseen inventory shortages. If we cancel your order for any of these reasons, we will notify you via email promptly, and process a full refund of all amounts you paid for the canceled order.

5. Shipping, Returns, and Refund Rules

All shipping-related terms for orders placed on our platform are governed fully by our standalone published Shipping Policy, which forms an integrated part of these Terms of Service. We ship all confirmed orders within 2 business days, offer calculated dynamic shipping rates that are displayed clearly to you at checkout, and ship our full product collection to most regions worldwide. We are not liable for delivery delays caused by force majeure events, including extreme natural disasters, unexpected customs holds, courier operational disruptions, or public health emergencies that fall outside of our reasonable control.

Our Refund and Returns Policy, which is also integrated into these Terms, explicitly states that pure refund-only requests with no product return shipment submitted are not permitted under normal circumstances. To initiate a valid return, you must submit your return application within 30 calendar days after you receive your order, confirm the product you intend to return is completely unused, unwashed, in its original resalable packaging, and ship the item back to our official designated return address after receiving our return authorization. After we inspect your returned item and confirm it meets all eligibility requirements, you can select to receive an even exchange of the same product or a full store credit for use on future purchases on our platform. The only exception to the return shipment requirement is for orders that arrive visibly damaged, or are missing critical parts, where you submit clear photo proof within 7 calendar days of delivery: we will arrange a free replacement shipment directly for you without requiring you to send back the defective item.

These return and refund rules are non-negotiable, and you agree not to submit unauthorized chargeback requests to your payment provider for disputes that could be resolved directly through our standard support workflow. If you submit an unjustified chargeback that violates our return policy terms, we reserve the right to restrict your future access to our e-commerce platform and take appropriate legal action to recover related losses.

6. Intellectual Property Rights

All content published on [www.sumexkitchensl.com], including but not limited to all product images, brand logos, website layout designs, written product descriptions, brand copy, video content, website code, and UI/UX design elements, are the exclusive intellectual property of SUMEX KITCHEN SL. This content is protected by international copyright, trademark, and other intellectual property laws.

You are strictly prohibited from reproducing, distributing, modifying, publicly displaying, or using any of our protected intellectual property content for commercial resale purposes, without first obtaining explicit written authorization directly from our team. You may not scrape our website content, bulk download our product images, or use our brand trademarks in any way that could create confusion about your affiliation with our official SUMEX KITCHEN brand.

If you choose to submit original user-generated content to our platform, including product reviews, feedback photos, or cooking experience posts, you grant SUMEX KITCHEN SL a non-exclusive, royalty-free, worldwide, perpetual license to use, display, and share this content for brand marketing, social media, and website promotional purposes, without needing to pay you any additional compensation. All user-submitted content must not contain illegal, offensive, infringing, or defamatory material, and we reserve the right to remove any user-generated content from our website at any time if we determine it violates community content standards.

7. Limitation of Liability

Under no circumstances will SUMEX KITCHEN SL, our directors, employees, or operation partners be held liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website, or from the use of any products you purchase from our platform. This includes but is not limited to lost profits, lost revenue, business interruption losses, or personal injury damages that are not directly caused by our proven gross negligence.

Our total aggregate liability to you for any and all claims related to your order or your use of our website will never exceed the total amount that you actually paid to us for the specific order that is the subject of your claim. Some regional jurisdictions do not allow the exclusion of implied warranties or the limitation of incidental damages, so some parts of this liability limitation clause may not apply to you depending on the consumer protection rules in your country of residence.

8. Modifications to Terms and Governing Law

We reserve the right to update, modify, or revise these Terms of Service at any time, to reflect changes in our business operations, new regulatory requirements, or updated platform features. When we make material changes to these Terms, we will update the effective date listed at the top of this document, post the revised version on the Terms of Service page of our website, and send an official notification email to all registered account holders to inform them of the upcoming changes. Your continued use of our website after the revised Terms go into effect constitutes your full acceptance of all updated clauses.

These Terms of Service are governed and interpreted in accordance with the laws of Spain, where our business is registered and operates, excluding its conflict of law rules. Any dispute, claim, or disagreement arising out of or related to your use of our website, your order, or these Terms will first be resolved through good faith negotiation between you and our support team. If the dispute cannot be resolved amicably through negotiation, the exclusive jurisdiction for all legal proceedings will fall to the courts located in Igualada, Barcelona, Spain.

9. Contact Information

If you have any questions, concerns, or inquiries about any part of these Terms of Service, you can reach our official support team via our verified contact channels:

Registered Business Name: SUMEX KITCHEN SL
Physical Office Address: Poligono Industrial Les Comes, Calle Italia 16, 08700 Igualada, Barcelona, Spain
Contact Phone: +34 608 966 611
Email Address: milky@sumexkitchensl.com

Our team will respond to all Terms-related inquiries within 2 business days, to provide you with clear, detailed explanations of any clauses you may need further clarification on.