SUMEX KITCHEN

Grab Yours Now

Refund and Returns Policy

Effective Date: September 15, 2026‌

Operated by SUMEX KITCHEN SL, our e-commerce platform available at www.sumexkitchensl.com is committed to delivering high-quality, durable kitchen gadgets that stand the test of daily meal prep use. This Refund and Returns Policy is created to set clear, fair terms for all customers who purchase our curated collection of food bag clips, measuring spoons, peelers, silicone brushes and other kitchen tools, with explicit rules to protect the rights of both our shoppers and our small home cooking enthusiast team. You can reach our support team at any time using our official contact details: email at milky@sumexkitchensl.com, physical address at Poligono Industrial Les Comes, Calle Italia 16, 08700 Igualada, Barcelona, Spain, or phone at +34 608 966 611.

1. Core Ground Rule: No “Refund Only” Requests Permitted

We explicitly emphasize that ‌pure refund-only requests with no product return shipment are not accepted under any normal circumstances‌. Our policy is structured to prioritize returns over unmerited full or partial refunds without product send-back, to keep our operations transparent, sustainable, and fair for every customer in our community. We do not process any refund requests if you cannot provide valid tracking information to prove you have sent the purchased unused item back to our designated return address. This rule applies to all product categories in our kitchen gadget collection, no exceptions.

2. Eligibility for Valid Returns

To qualify for our return process, your returned item must meet all the following requirements:

  1. You submit your return application no later than 30 calendar days after you receive your order delivery confirmation.
  2. The product you intend to return is completely unused, unwashed, undamaged, and kept in its original resalable packaging. All original tags, instruction manuals, and included accessories that came with the item must be intact and included in your return shipment.
  3. You must first contact our support team to obtain our official authorized return address before you send any product back. Returns sent to an unspecified or incorrect address will not be processed, and we will not bear any resulting loss.

Items that do not meet the above eligibility standards will be sent back to you directly, and no return or refund process will be initiated for these submissions.

3. Return Process and Related Rules

  1. After we confirm your return application is approved, you will receive detailed return instructions from our support inbox within 2 business days. You are responsible for covering the return shipping cost to send the item back to our warehouse, unless the return is caused by our confirmed shipping mistake or product quality defect.
  2. Once we receive and inspect your returned item and confirm it meets all our eligibility requirements, you are entitled to choose one of two resolution options: an even exchange for the exact same product, or a full store credit that can be used for your next purchase on [www.sumexkitchensl.com]. No pure cash refund without product return will be issued at this stage.
  3. If your order arrives damaged, or arrives with missing parts, you must reach out to our support team within 7 calendar days after delivery with clear photo proof of the issue. For this specific scenario, we will arrange a free replacement shipment to you directly, no return of the damaged or incomplete item is required, and no standalone refund request for this scenario will be processed without prior verification and replacement arrangement.

4. Special Clarifications

Orders that you have already modified or cancelled within our 1-hour post-order placement cancellation window do not fall under the scope of this returns policy, as these orders never enter our shipping processing workflow. All items marked as final sale during limited promotional events are not eligible for return or exchange.

If you have any questions about this policy, you can contact our support team anytime via the contact channels listed above, we will respond to your inquiry within 1 business day.