SUMEX KITCHEN

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Shipping Policy

‌Effective Date: September 15, 2026‌

Operated by SUMEX KITCHEN SL, our official e-commerce platform www.sumexkitchensl.com is dedicated to delivering our curated collection of durable, high-quality kitchen gadgets to home cooking enthusiasts across the globe. This Shipping Policy lays out all clear, transparent terms and timelines related to order processing, delivery, shipping rates, and post-shipping support for every purchase made through our store. For any shipping-related inquiries that are not covered in this document, you can reach our support team via our official contact channels: email at milky@sumexkitchensl.com, phone at +34 608 966 611, or send physical post to our registered office at Poligono Industrial Les Comes, Calle Italia 16, 08700 Igualada, Barcelona, Spain.

1. Order Processing Timeline

Every order placed on our website goes through a standardized verification and preparation workflow to ensure your items are checked for quality before they leave our warehouse. We maintain a strict 2-business-day order processing window for all valid, confirmed orders, excluding public holidays in Spain and regional non-working days. Our team will carefully inspect every kitchen gadget in your order for defects, verify that all matching accessories are included, and pack your items in secure, shock-resistant packaging to prevent transit damage.

You retain full access to modify or cancel your placed order within 1 hour after you complete checkout, before it enters our formal processing and shipping workflow. Once the 1-hour adjustment window closes and your order has been marked as “Processing”, we can no longer make changes to your shipping address, product selection, or cancel the order before it is dispatched. We will send you an immediate email notification once your order passes quality checks and is officially shipped out from our local warehouse.

2. Delivery Timelines

After your order is dispatched, the estimated total delivery window varies based on your shipping region:

  • For orders shipped to destinations within Spain, you can expect your kitchen gadgets to arrive at your doorstep within 3 to 5 working days from the dispatch date.
  • For standard international shipping to most regions across Europe, North America, and Asia, the vast majority of orders arrive within 5 to 7 working days, as stated in our public FAQ.
  • For remote, non-mainland regions and locations outside of our primary shipping coverage zones, estimated delivery may extend to 10 to 14 working days, though we will send regular tracking updates to you if any minor transit delay occurs.

Please note that estimated delivery timelines are non-guaranteed in rare circumstances including extreme weather events, unexpected customs hold-ups, local courier operational disruptions, or public holiday peak delivery periods. These rare events are outside of our direct control, and our support team will actively assist you to follow up on delayed packages with our partnered couriers for the fastest possible resolution.

3. Shipping Rates and International Shipping

We offer calculated dynamic shipping rates for all customers directly displayed at checkout before you confirm your payment, so you never encounter hidden unexpected shipping surcharges after completing your purchase. Our shipping pricing algorithm automatically factors in the total weight of your ordered items, your exact delivery address, and current courier service fees to show you the most accurate, fair shipping cost for your order.

We ship our full kitchen gadget collection to most regions worldwide, with no arbitrary geographic restrictions on orders for our standard kitchen prep tools, food bag clips, measuring spoons, peelers, and silicone brushes. Customers placing international orders are responsible for checking their local customs import regulations beforehand, and covering any applicable local import duties, value-added taxes, or clearance fees that may be charged by your destination country’s customs authority, as these fees fall outside of our control and are not included in the product or shipping cost you pay at checkout.

4. Post-Shipping Support

Once your order is marked as delivered by our partnered courier, we highly recommend you inspect your package and all included items promptly. If your order arrives visibly damaged, has missing parts, or contains defective products that were not caused by improper post-delivery use, you are required to contact our support team within 7 calendar days from the delivery confirmation date with clear photo evidence of the issue. Our team will verify your submission promptly and arrange a completely free replacement shipment for you as quickly as possible, with no extra shipping fees charged to you.

If your tracking information shows that your package is marked as “delivered” but you have not received it, please first check around your property with nearby neighbors, building management, or your local postal service office to confirm if the package was dropped off at a secure alternate location. If the package is confirmed lost in transit after verification, our team will coordinate with the courier to file a claim, and arrange a free re-shipment of your full order at no additional cost to you.

We do not consider a shipping order officially completed until your full issue related to damaged, missing, or lost items is properly resolved per our policy. Our team will respond to all shipping-related support inquiries within 1 business day to ensure your purchase experience stays smooth and satisfying.